Terms of Service

Last updated: 26 July 2026

These terms govern your use of the Baas mobile application and booking platform. By creating an account or booking a ticket, you agree to them.

The Service

Baas is a booking platform connecting passengers with independent bus operators in East Africa. The transport service itself is provided by the operator named on your ticket, who is responsible for the journey, vehicle, and schedule.

Bookings and Payment

• A booking is confirmed once payment is completed and a ticket reference is issued.
• Reserved (unpaid) bookings hold seats for a limited time shown at reservation and expire automatically.
• Prices shown at checkout include the ticket fare and applicable booking and payment-processing fees, itemised before you pay.
• Payments are processed via mobile money (MTN MoMo, Airtel Money) or your Baas wallet.

Cancellations and Refunds

Refund eligibility depends on the operator's policy and how far before departure you cancel. Approved refunds are returned to your Baas wallet or original payment method. If an operator cancels a trip, you are entitled to a full refund or free rebooking.

Your Responsibilities

• Provide accurate passenger and contact details — tickets are validated against them.
• Keep your account credentials confidential; bookings made from your account are your responsibility.
• Arrive at the departure point on time. Missed departures are not refundable.
• Do not use the platform for fraudulent bookings or resale of tickets at a markup.

Drivers

Registered drivers may share live trip location through the app. Location sharing is started and stopped explicitly by the driver and is visible only to passengers holding tickets for that trip.

Liability

Baas acts as a booking agent. To the maximum extent permitted by law, our liability for any claim is limited to the amount you paid for the affected booking. Claims relating to the journey itself (delays, accidents, luggage) lie with the operator, though we will assist in resolving them.

Changes

We may update these terms; material changes will be announced in the app. Continued use after changes take effect constitutes acceptance.