Delete Your Baas Account

You can request deletion of your Baas account and associated personal data at any time. This page explains how to request deletion, what happens to your data, and what is retained for legal compliance.

How to Request Deletion

Option 1 — In the Baas App Recommended
  1. Open the Baas app on your phone.
  2. Tap the Profile tab (bottom right).
  3. Tap Settings.
  4. Scroll to the bottom and tap Delete Account.
  5. Read the confirmation, enter your password, and confirm.

Your account is anonymised immediately. You will receive an SMS confirmation.

Option 2 — By Email
  1. Send an email to [email protected] from the address registered to your account.
  2. Use the subject line: Account Deletion Request.
  3. Include your registered phone number in the message body so we can verify your identity.

We will process your request within 7 business days and send confirmation to your email.

What Happens to Your Data

Data TypeActionRetention Period
Name, phone number, email address Anonymised immediately None — replaced with non-identifying placeholders
Password & authentication tokens Deleted immediately None
Push notification tokens Deleted immediately None
Saved travellers & preferences Deleted immediately None
Unpaid / pending bookings Cancelled & anonymised immediately None
Completed booking records Retained (anonymised) 7 years — required by Ugandan financial regulations for dispute resolution and tax compliance
Payment transaction records Retained (anonymised) 7 years — required by Ugandan financial regulations
Audit logs Retained (anonymised) 7 years — required for fraud prevention and regulatory compliance
ⓘ Retained records have all personal identifiers (name, phone, email) replaced with anonymous placeholders. They cannot be used to identify you and are only accessible to Baas operators for dispute resolution purposes.

Contact

Questions about your data? Email us at [email protected] or visit baasug.com/privacy.